#21 6 o’clock e- commerce news - How to Map a Customer Journey?
As every Monday in the series 6 o'clock e-commerce news by Monogo we publish the latest review of news from the world of e-commerce. What you need to know to run your online business effectively. Welcome to the 21st edition of news review.
1. How to Map a Customer Journey
Customer interactions with the brand /store in the digital world are significantly different from those known from offline. Or even from omnichannel (offline + online). Properly mapping the customer journey will allow you to get to know your e-commerce customer better, and begin to optimize the various points of contact between the customer and the brand. Which will ultimately translate into more sales. We talked about it in our blog: Omnichannel and user experience - how to design to multichannel to increase sales?
Are you interested in Customer Experience issues, wondering what characteristics your customer has? We can help you in this area. Contact us.
Learn more about: How to Map a Customer Journey
2. Most Favorite ChatGPT Prompts for SEO
The saga of using ChatGPT for SEO and e-commerce continues. This time we invite you to a truly inspiring article from which you will learn how to use the solution developed by OpenAI. However, remember to always check what ChatGPT provides, as you can harm yourself.
Read article: My Favorite ChatGPT Prompts for SEO
3. Omnichannel "Swallows" Pure E-Commerce. Data About Sales Tells All
The slogan, repeated like a mantra, that omnichannel is good for your business, comes up again on our website. And once again we have material that shows on pure numbers that the increases in companies that have omnichannel are greater than those that rely on that on pure e-commerce, or only offline. How do you create a well-performing omnichannel? Where do you start? These and other questions will be answered by Monogo experts, who create omnichannel solutions in Poland and Europe.
Learn more about: Omnichannel "Eats" Pure E-Commerce
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To be read next Monday at 6:00 am!