We bring value by using the best, the most reliable technologies available on the eCommerce market. Our team makes sure that our clients have the ability to achieve their business goals in a way that is safe, predictable and at the highest level.
We have been operating since 2011, and our team consists of 80 people whose competences and knowledge are certified. Our goal is to always achieve the goal, and our know-how is the selection, implementation and development of the best and the most reliable eCommerce technologies. The success in Europe, Asia and North America, along with our experience in numerous industries and in various business models have established our position in the eCommerce world. However, as we believe that the only constant is change, we remain one step ahead at all times, following global trends in the online sales market.

This website uses cookies. By staying on this website, you consent to the use of cookies. Find out more on the <a href="/en/privacy-policy"> website </a>.

Monogo has joined the elite club of Business Gazelles, a group of the most dynamically developing polish companies.

Business Gazelle 2022 for Monogo

Featured products:

<a href="tel:+48531338668">+48 531 338 668</a> <a href="mailto:hello@monogo.pl">hello@monogo.pl</a>

Monogo

Lublin (HQ)

Aleje Jerozolimskie 181, 4th floor Poland

Warsaw

Parkland, 7527 NW 61st Ter, Florida USA

Florida, USA

Parkland, 7527 NW 61st Ter, Florida Usa

<a href="tel:+48531338668">+48 531 338 668</a> <a href="mailto:hello@monogo.pl">hello@monogo.pl</a>

About Monogo

E-Commerce

AI AND AUTOMATION

CLOUD INFRASTRUCTURE

KNOWLEDGE BASE

KONWLEDGE BASE

Questo sito web utilizza i cookie. Restando su questo sito acconsenti all'utilizzo dei cookie. Scopri di più sul sito web <a href="/en/privacy-policy"> </a>.

Prodotti sponsorizzati:

AI E AUTOMAZIONE

We can only discuss with our own experiences, or what we conclude from working with our clients, with reliable reports that include hard numbers. And today we have such hard numbers from the topic of <a href="/en/user-experience-customer-experience-and-design">UX</a> in two articles.

core/paragraph

We can only discuss with our own experiences, or what we conclude from working with our clients, with reliable reports that include hard numbers. And today we have such hard numbers from the topic of <a href="/en/user-experience-customer-experience-and-design">UX</a> in two articles.

core/heading

Just because customers overwhelmingly buy from computers doesn't mean that the emphasis shouldn't be on mobile. And in the other direction, exactly the same. According to the report What Consumers Love, and Don't Love about online shopping, we have 3 basic groups of customers:

Just because customers overwhelmingly buy from computers doesn't mean that the emphasis shouldn't be on mobile. And in the other direction, exactly the same. According to the report What Consumers Love, and Don't Love about online shopping, we have 3 basic groups of customers:

core/list

<ol><li>Browsers and shoppers on computers,</li><li>browsing and buying on mobile devices,</li><li>browsing on one type of device and buying on another. From this breakdown, there is a conclusion worth checking in your Analytics. Ensuring the customer experience is top-notch, depending on the devices they use to browse and/or buy is the key to success. If there is frustration, they won't buy.</li></ol>

Everything is happening fast these days. Customers also expect an easy and enjoyable/quick buying process. Designing an online shop page in such a way that the customer can/should be able to:

Everything is happening fast these days. Customers also expect an easy and enjoyable/quick buying process. Designing an online shop page in such a way that the customer can/should be able to:

<ol><li>quickly navigate through the shop,</li><li>Efficiently search and filter,</li><li>have easy access to shipping and returns information (and that this information is provided clearly),</li><li>to remember products searched and browsed,</li><li>Have fast loading pages (or parts of pages for instant browsing), access to the shopping cart from all devices, product recommendations. It is a good recipe for gaining loyal customers. Is it very difficult to achieve? Both yes and no. If you don't get down to addressing these points, it is difficult. In any other case, it is doable. <a href="/en/user-experience-customer-experience-and-design">We can talk about this topic so you can see what the process looks like.</a></li></ol>

Points of friction / customer frustration

<h2>Points of friction / customer frustration</h2>

In every online shop there are points of frustration or in other words friction for the customer. Minimising them is our responsibility. The same answers often appear among those surveyed. It is worth taking a look at them to see if they do not also occur for you

In every online shop there are points of frustration or in other words friction for the customer. Minimising them is our responsibility. The same answers often appear among those surveyed. It is worth taking a look at them to see if they do not also occur for you

<ol><li>Discount codes cannot be entered,</li><li>pages are too long (too much scrolling),</li><li>search/filter results that contain products that are not available,</li><li>Insufficient product descriptions (not enough relevant information). Eliminate these (and other, or concerning your e-commerce) points and your customers are sure to return the favor.</li></ol>

Contact with your customer service should be quick and reliable. And preferably on a one-off basis. If the customer is well served, he will develop trust. He won't fear that if something happens to his order in the future he will hit a wall.

Contact with your customer service should be quick and reliable. And preferably on a one-off basis. If the customer is well served, he will develop trust. He won't fear that if something happens to his order in the future he will hit a wall.

This very important aspect of shopping in your shop, can prove to be a competitive advantage. Don't lose the opportunity to win in the marketplace, against even those bigger than you!

This very important aspect of shopping in your shop, can prove to be a competitive advantage. Don't lose the opportunity to win in the marketplace, against even those bigger than you!

<ol><li><a href="https://www.digitalcommerce360.com/2023/11/22/what-consumers-love-about-online-shopping-customer-experienc" target="_blank" rel="noreferrer noopener nofollow">https://www.digitalcommerce360.com/2023/11/22/what-consumers-love-about-online-shopping-customer-experienc</a>e/</li><li><a href="https://www.digitalcommerce360.com/2023/11/23/retailers-provide-rich-online-customer-experience/" target="_blank" rel="noreferrer noopener nofollow">https://www.digitalcommerce360.com/2023/11/23/retailers-provide-rich-online-customer-experience/</a></li></ol>

There is a lot of discussions about UX (user experience) in e-commerce. You don't need huge budgets to have a customer-friendly site. How do you achieve great UX by looking beyond the horizon of the best?

Websites fight for great UX, Monogo E-commerce news, #51