#20 6 o’clock <span class="spanBlock">e-commerce</span> news - can ChatGPT improve Customer Service?
The e-commerce industry is speeding up rapidly, and you don't have time to follow the breaking news? Relax, we do it for you every week! 6 o'clock news is the one and only news review from the market with Monogo's original comments. We share knowledge and our experience, so that you can run your business more efficiently and react quickly to changing trends. We invite you to read today's edition.
1. Can ChatGPT Improve Customer Service?
The level of Customer Service has declined in recent years. The situation will certainly not improve, due to layoffs caused by inflation. However, consumers need good customer support. 74% of respondents report having problems with products and services over the past year. Moreover, only 1/8 of respondents will recommend a company that has failed to resolve complaints of any kind.
Customers report long waiting times as the most common complaint in customer service. Chat GPT, a solution developed by OpenAI, may be the solution. However, there is still concern that the answers may not be good for people, due to incorrect information or offensive words used by the machine. It is important to watch these issues carefully. Maybe using Chat GPT not fully, but in a form that supports human and customer service will be a good solution to the problem. Reducing customer service time, will certainly reflect on buyer satisfaction and increase customer retention and referrals.
Read more: Can ChatGPT improve Customer Service
2. Amazon Launches EEA Program
The advantages of platforms like Amazon is obvious. Access to a huge number of customers, a wide range of marketing tools, the ability to simplify logistics processes and much more. Plus cross-border (selling on markets other than one's home market). It is this last advantage of the marketplace that Amazon has just introduced a new feature. Now with 1 click a Polish seller can launch the presentation of its products throughout Europe. The long-awaited feature is sure to please e-commerce companies that would like to go abroad with their offer, but didn't quite know how to do it. Now it becomes trivially easy.
Read more about: Amazon launches EEA Program
3. LetMeShip acquires ParcelParcel
Under the term cross-border there are several aspects of business. One of them is logistics. Easy and fast shipments, with clear information for customers increase your online store's conversion. By using tools like LetMeShip, not only you could easily integrate your store with a logistics provider (or even several), but also the logistics problem can stop bothering you at all.
Contact us to learn more about cross border and how you can get started using LetMeShip.
Read more about: LetMeShip acquires ParcelParcel
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To be read next Monday!