#18 6 o'clock e-commerce news - cross-border ecommerce worth billions?
The end of the first quarter of the year is a time for many companies to wrap up. How was the beginning of the year at your company? Let today's press release be your motivation and inspiration. What was happening in the last week in the industry?
1. Cross-border ecommerce worth billions?
Cross border, or the handling of orders by a seller from another country, has grown again. The European cross border market is already worth 179 billion euros. This is an increase of almost 5% to the previous year. However, there are several problems associated with cross border sales that are worth addressing right away with the customer. First and foremost, there should be clear information about when a shipment can be delivered. Foreign customers not knowing when or if they will get their purchased goods at all will be hesitant to buy. For that reason you should consider adding tracking for shipments. The second obstacle may be the return policy. Inform already on the product card how you handle returns and that they are possible in your store. Such information will definitely make the buying decision easier.
Monogo helps you deal with these and many other problems in foreign sales. We have a lot of experience, especially in European markets. If you have been thinking about expanding your business, don't hesitate, this is the best time. Fell free to contact us here https://monogo.pl/en
You can read more about cross-border here:https://ecommercenews.eu/cross-border-ecommerce-worth-179-billion-euros/
2. The European Parliament has approved new product safety rules
We recently wrote about how the EU is working hard to improve user safety online due to the challenges posed by the growth of online sales. There are further changes. A new law in the European Union deals with the safety of goods sold that are imported into the EU. From now on, the distributor in the European market will be responsible for the safety of goods. In addition, stores will have 2 days to remove goods from sites when they are found to be a safety risk to consumers.
The new regulations include measures to address vulnerable groups (such as children and people with disabilities) and cybersecurity risks. All in the interest of consumer safety.
3. Rising costs prompt new return policy
Shopping online is a pleasure in itself. Especially when you consider the possibility of returns. Unlimited possibility of returns. Unfortunately for retailers, this is a nightmare. You constantly hear, about customers who buy a lot, only to return almost everything later. More and more companies are choosing to limit free returns. Alarming numbers say that as many as 76% of sellers consider this problem a serious threat to their business. What's it like for you?
Read more in the article: https://www.practicalecommerce.com/rising-costs-prompt-new-return-policies
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To be read next Monday!