Experienced Ecommerce Support Specialist - Monogo e-commerce done right!
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Lublin, Warsaw, Wrocław

Experienced Ecommerce Support Specialist

Category: E-commece

Language: English, Polish


  • At least 3 years of experience on similar position
  • Strong communication, collaboration and problem-solving skills
  • Practical knowledge of IT field, specifically e-commerce
  • Excellent customer service skills
  • Being familiar and have deep understanding of metrics used in customer service delivery field
  • Knowledge of Jira, Confluence would be an asset
  • Very good command of English
  • Good time management and work organization skills

Nice to have:

  • ITIL Certificate
  • Magento Certificate

Brief job description

In Monogo we design dedicated solutions which allow you to tailor your e-business to your individual needs.

Daily duties:

  • 1
    Effective management of incidents raised by our Customers (effective troubleshooting and analysis of systems issues)
  • 2
    Conduct proactive and reactive communication with customer and other support team members regarding configuration, testing and development of e-Commerce systems,
  • 3
    Maintaining support and technical documentation up to date
  • 4
    Propose improvements and enhancements of used platforms to increase their effectiveness
  • 5
    Build an understanding of complex IT Solutions, including integrations between multiple systems (REST API)
  • 6
    Understanding of service request management
  • 7
    Educate and engage with customers regarding new solutions
  • 8
    Reporting results using set metrics
  • 9
    Conduct training for team members

Perks in the office:

  • Unlimited coffee
  • Fruits days
  • Integration events
  • No dress code
  • Football Thursdays in Lublin
  • Playroom


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    Flexible working conditions (contract of employment or B2B)

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    Working with international clients

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    Sport subscription

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    Health insurance

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    Friendly atmosphere

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    In house and external training

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    Free English classes

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    Integration events

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    Possibility to obtain ITIL 4 Certification

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